Customer Service Policy

🤝 Customer Service Policy – NGI

Brand: LINEVERA Notebooks
Owned by: Nagori Group of Industries

🌟 Our Commitment

At LINEVERA Notebooks, customer satisfaction is our top priority.
We are committed to providing timely, transparent, and reliable support to all our customers, retailers, distributors, and partners.

📞 Customer Support Channels

You can reach our customer service team through the following channels:

⏰ Support Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM
  • Sunday & Public Holidays: Closed

(Queries received outside working hours will be addressed on the next business day.)

🛠 What We Help With

Our customer service team assists with:

  • Order-related queries
  • Shipping & delivery status
  • Returns & replacements
  • Product quality concerns
  • Bulk orders & dealership inquiries
  • Invoice & billing support

⏳ Response Time

  • 📩 Email Queries: Within 24–48 working hours
  • 📞 Phone/WhatsApp: Immediate or same-day response (working hours)

📦 Product Issues & Complaints

  • Any issue must be reported within 48 hours of delivery
  • Please share order details, images, and a brief description for faster resolution
  • Each complaint is reviewed carefully to ensure a fair solution

🤝 Customer Responsibility

To help us serve you better, we request customers to:

  • Provide accurate contact & delivery details
  • Inspect products immediately upon delivery
  • Cooperate with our support team during resolution

🔐 Privacy & Respect

  • All customer information is kept strictly confidential
  • We maintain respectful and professional communication at all times

📝 Policy Updates

LINEVERA Notebooks reserves the right to update or modify this Customer Service Policy without prior notice.

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